Refund Policy

Last updated: 08 Aug 2025

We want you to be happy with In60second. This policy explains when refunds are available for subscriptions and one-time purchases. Our service is intended for business use (“B2B”). If your local laws grant you additional rights, we will honor them.

Free Trial

If a free trial is offered without payment details, you won’t be charged during the trial. If you add a paid plan after the trial, normal refund windows below apply from the first charge.

Monthly Plans

Refunds for first-time monthly purchases are available within 72 hours of the charge if usage is light: fewer than 20 conversations or 500 assistant messages across all assistants on the account, and no data export has been performed.

Renewals of monthly plans are non-refundable. You can cancel anytime to stop the next month’s billing.

Annual Plans

Refunds for first-time annual purchases are available within 14 days of the charge if usage is light: fewer than 100 conversations or 2,500 assistant messages, and no data export has been performed.

Annual plan renewals are refundable within 7 days only if there has been no usage after renewal. Otherwise renewals are non-refundable. You can turn off auto-renew any time before the renewal date.

Lifetime (One-Time) Purchases

Lifetime purchases are refundable within 14 days of purchase if usage is light: fewer than 50 conversations or 1,000 assistant messages, and no data export has been performed. After 14 days or above these usage limits, lifetime purchases are non-refundable.

Add-ons & Credits

One-time add-ons or credit packs are refundable only if completely unused. Partially used add-ons are non-refundable.

Service Issues

If you experience a material technical issue and we cannot resolve it within 5 business days of your report, we’ll provide a pro-rated refund or account credit at our discretion, regardless of the windows above.

How to Request a Refund

• Send an email to support@in60second.net.
• Include your account email and the Verifone (2Checkout) order number from the payment receipt.
• Tell us the reason for the request and whether you prefer a refund or account credit.

Approved refunds are returned to the original payment method. Banks typically take 5–10 business daysto post the funds back to your account. Your card statement shows “2CO*IN60SECOND”.

Abuse & Chargebacks

We may deny refunds in cases of fraud, abuse, or violation of our Terms of Service. If you’re considering a chargeback, please contact us first—most issues can be resolved quickly.